Shipping policy

Thank you for shopping with us! Here at Sole Athens, we strive to provide a seamless and convenient shopping experience for our customers. Please review our shipping policy to understand how we handle international shipping, cash on delivery (COD) orders, and local pickup options.

International Shipping: We offer international shipping to select countries. The shipping fee for international orders is a flat rate of 40 euros. Please note that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer. We aim to process and ship international orders within [insert processing time] business days.

Cash on Delivery (COD): For customers who prefer to pay upon delivery, we offer a Cash on Delivery (COD) option. This service is available within our designated delivery areas and incurs an additional fee of 10 euros. Please note that COD orders require exact payment in cash at the time of delivery. Failure to provide the exact payment amount may result in cancellation of the order.

Local Pickup: We understand that some customers prefer the convenience of picking up their orders locally. Therefore, we offer a local pickup option for customers who reside in our [insert location or specify pickup point]. Local pickup is free of charge, and once your order is ready for pickup, we will notify you via email or phone to arrange a suitable pickup time.

Order Processing and Delivery Times: Please allow [insert processing time] business days for order processing, packaging, and preparation before shipment. Once your order has been shipped, the estimated delivery time will depend on your chosen shipping method and destination. Please note that unforeseen circumstances such as customs delays or natural disasters may impact delivery times, and we appreciate your understanding in such cases.

Order Tracking: For all shipped orders, we will provide a tracking number via email or your preferred contact method. You can use this tracking number to monitor the progress of your shipment through our designated carrier's website.

Order Modifications and Cancellations: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order modifications or cancellations may not be possible once the order has been shipped.

For any further questions or assistance regarding our shipping policy, please don't hesitate to contact our customer support team. Thank you for choosing Sole Athens!